Plain English. Last updated July 26, 2026.
There is no contract, no minimum term, and no cancellation fee. Tell the Concierge inside the app, or email JoinHarmonyCircle@proton.me, and a person cancels it within one business day. You do not have to explain why, and nobody will try to talk you out of it.
Your plan stays active until the end of the period you have already paid for — you keep the rooms until then. After that it simply stops. We do not bill again, and we do not quietly re-subscribe you.
If you were charged for a period you did not want — you meant to cancel, the charge surprised you, or life changed — ask and we will refund it. Email the address above within 30 days of the charge. A person reads it and issues the refund; there is no form and no hoop.
If something went wrong on our end at any point, tell us regardless of the 30 days. We would rather return the money than keep it awkwardly.
Cancel an annual plan within 30 days of the charge and we refund it in full. After that, we refund the unused whole months on request.
Say so before you cancel. There are founding-era discounts and, honestly, some people just need a while. Nobody is losing their memories over a hard month — ask the Concierge and a person will work it out with you.
What you have written stays yours. Cancelling does not delete it, and you can export what you have made from inside each room before you go. If you want your account and data removed entirely, ask and we will do it.
Questions about any of this: JoinHarmonyCircle@proton.me — a real person reads every message, usually within a day. See also Terms and Privacy.
If today is heavier than a billing question: call or text 988 — free, 24/7, and a person answers.